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Return Policy

Return Guidelines and Restocking Policy


 Approved returns must be in new, unused condition and still in the original packaging.

·    All return requests must be made within 30 days of invoice.

·    Products that have been used cannot be returned and we must follow warranty procedure before being replaced. Any product returned that obviously has been used and not in the original packaging will not be given any credit.

·    A restocking fee of 25% will apply to all returns that are accepted.

·    Unfortunately, we cannot accept the return of the following items:

o Items that are in used condition

o Custom-manufactured products (e.g. table linens, furniture, signs, doors and more)

o Specially-ordered items (e.g. items sourced from other manufacturers, standard product upgrades)

o Any item number listed on your quote as custom and non-returnable

To process your return, you will need to call your Sales Rep at 469-930-0430, get a return authorization (RA) number and ship your product (with your RA number written on the outside of the box) to the address we provide you.  Once your return is received, we will process it and issue a credit or refund in the form of the original payment, less original and return shipping charges.

 Items Shipped in Error


 If you receive an incorrect item due to an error, please call your Sales Rep at 469-930-0430 as soon as you receive the incorrect item to report the issue.

·    We will arrange for the return of your item and for the shipment of the correct item to you.

Defective Items


 A defective item is any product that does not work properly upon receipt of the package.

·    Call your Sales Rep at 469-930-0430 as soon as you receive the defective item to report the issue.

·    We will arrange for the return of your item or contact an authorized service company to check the unit, and for the shipment of the new item to you at no charge, if necessary.

·    Note: Items that become defective during normal use of the product may be covered by the manufacturer's warranty. Call your Product Consultant at 469-930-0430 for more information.

Inspect all pallets and packaging for damages.


 

·    The carrier who delivers merchandise to your door is responsible for loss and damages.  Acceptance of the shipment by the consignee is acknowledgement that the articles delivered are in good condition and cannot be returned as they will not be accepted without a Central return authorization number.

Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill.

o Check the outside of your shipment for any damages

o Open your shipment immediately and make sure everything is in order – no damages or shortages

o Make a notation on your bill of lading describing the damage

If you notice damage after the driver has left:

o If concealed damage or noted damage has occurred, save the shipping cartons and packaging. You must request an inspection by the carrier immediately and file a claim after inspection to rectify damages to your product. You must notify us and the freight company within 3 days of delivery.

o Please call 469-930-0340. Please do NOT return damaged items as they cannot be accepted without an RA number.

 

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